You may return any product(s) you have purchased within 7 working days of delivery for any reason (including if you simply change your mind). To do so, you must notify us in writing or by email within those 7 working days. You will then be entitled to a refund from us upon safe return of purchase in original box packaging. Return will be dealt with as soon as possible within 30 days.
If you’ve lost your receipt/proof of purchase, we can exchange items at the current selling price. All refunds will be via original payment method.
To return, simply complete the returns form found on your despatch note and enclose within your parcel. All returns need to be well looked after and in their original packaging.
Unless otherwise stated, postal charges will apply when returning items by post
We strongly recommend that all customers obtain proof of postage as we are unable to accept responsibility for items that do not reach us.
We’ll send an email – if an address is provided - to confirm receipt of your parcel. Refund and exchanges will be processed within 7 working days of us receiving your return. All refunds will be issued via the original payment method.
Where payment has been made via PayPal, we are only able to exchange items at equal value, or less. If the new item you would like is of greater value, a new order will be required. All refunds will be made via the PayPal account used.
Returns address: All Embracing Limited, 3 Ruthven Rise, Crossgar, County Down, BT30 9HF, Northern Ireland.
Visit www.collectplus.co.uk to create a low cost returns label, then drop off your parcel at the nearest participating collection point and obtain a proof of postage (https://www.collectplus.co.uk/send-a-parcel/new-parcel?recipient_name=All+Embracing+Apparel&house_number=3&street=Ruthven+Rise&city=Crossgar&county=Down&to_postcode=BT30+9HF). Please note that we cannot accept responsibility for goods lost in transit, so please do obtain a proof of postage. Parcels typically take 3-5 working days to arrive and refunds and exchanges will be processed within 7 working days of us receiving your return, at which point a confirmation email will be sent.
For this service, parcels must not weigh more than 10 kilograms nor exceed dimensions of 50cm x 50cm x 60cm
1 – the product delivered is not what you ordered, or does not correspond with its description;
2 – the product delivered is not of a satisfactory quality, we will, at our option, deliver a replacement product or refund to you the price paid and your reasonable costs of returning the products.
If you have any enquiries or complaints, you should direct them to us via e-mail at firstname.lastname@example.org or by post to All Embracing Limited, 3 Ruthven Rise, Crossgar, County Down, BT30 9HF, Northern Ireland.